June
2007
No Answering Machines in Boston City Offices0
What’s up with the City of Boston? It seems that the mayor does not want city departments to have answering machines because he wants the city to be more personable. I’ve been trying for hours this morning to call someone I needed to talk to from my cell phone and no one answered. I finally had to go home and send an email so they could call me back. It seems this applies to all Boston departments including all the community centers (which I was trying to call) and even the fire department. Here’s the only blog entry I could find on the topic (it’s from 2005):
The fire department has no answering machine and no set time that they accept calls, or that they are in the office. So, it is a total luck of the draw to get a project completed. This is complete lunacy. I called up the mayor’s office and explained that we currently have some new technology known as an answering machine, and that I would be willing to buy one for the Fire Department if they’d accept it. I’m still waiting to hear back. The gentleman who was the inspector is incredibly nice, but he explained they are understaffed. Apparently, they aren’t allowed to use an answering machine.